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Frequently Asked Questions (Orders & Delivery)
1. How long does it take to deliver my order?
Most ready-to-ship products are dispatched within 2–4 business days.
Customized resin gifts may take 5–10 business days to craft before shipping. Delivery timelines may vary based on your location.
2. Do you offer express or urgent delivery?
Yes, we provide express delivery options on selected products. For urgent orders, please contact us before placing your order so we can confirm availability.
3. Can I customize the delivery date for gifting purposes?
Absolutely! You can mention your preferred delivery date during checkout or reach out to us after placing the order. We’ll try our best to ensure the gift arrives on time.
4. What happens if my package is delayed?
We’ll keep you updated via email/WhatsApp in case of any delay. If the delay is significant, you can either choose a refund (for non-custom items) or wait for the updated delivery timeline.
